Wassp

SeriaChat WhatsApp automation for South African businesses.

Wassp is a digital marketing agency in Bedfordview, Gauteng. SeriaChat is our WhatsApp platform. It answers customers, recovers abandoned carts, runs campaigns and hands over to your team when a person is needed.

WhatsApp tips for South African businesses

Meet customers on WhatsApp

Many South Africans use WhatsApp every day. It is where they expect to chat.

Reply fast, even after hours

Automated replies keep customers engaged while your team is offline.

Common questions

What is SeriaChat?

SeriaChat is our WhatsApp platform. It answers customer questions, runs menus and campaigns, and passes complex chats to your team.

Can customers still reach a real person?

Yes. SeriaChat hands complex chats to your team with the full conversation, so customers never get stuck with a bot.

How is SeriaChat priced?

It depends on your set-up and how many customers you reach. Contact us and we will quote for your business.

What SeriaChat does

AI chat assistantAnswers customer questions from your own content, day and night.
Human handoffPasses complex chats to your team, with full context.
Store toolsOrder tracking and cart recovery for WooCommerce, Shopify and Wix.
CampaignsBroadcasts using approved WhatsApp templates.
94.9%Engagement

Results from a live retail programme

2,968Loyalty card registrations in 30 days
71.9%Messages read
103,738Contacts reached on WhatsApp
~R20Cost per registration
What we do
Knowledge base
Answers from your own content.
What we do
Flows
Menus and journeys you control.
What we do
Voice notes
Understands customer voice notes.
What we do
Contacts
Profiles and simple segments.

How we work

01We map your customer questions
02We build your bot and flows
03We connect your number and store
04We launch, review and improve
A customer smiling as she chats on her phone from her sofa at home
Pairs well withPaid social → Part ofAll services →
Ready to talk about WhatsApp?
Book a call